Cancellation Policy for Lessons and Services


Schedule of lessons

Tutoring shall commence on an ad hoc basis as mutually agreed upon by Tutor and Student. Lesson appointments must be booked for a minimum of two weeks in advance.


Cancellation of lessons by student

Fees are based upon the Student's undertaking to attend all lessons as stipulated in the schedule above and no discount or refunds shall be given in respect of lessons not attended by the Student.


Cancellation of lessons by tutor

The Tutor may cancel lessons by giving 24 hours prior notice to the Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties.


Late arrival

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student.

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

Termination of services

Service providing may be terminated by the Student at any time. In such event, already purchased but unused lesson packages are not refundable.

Service providing may not be terminated by the Tutor when Student does hold an active, prepaid lesson package.

Service providing may be terminated by the Tutor by giving advance written notice to the Student before he/she would purchase a (new) lesson package. In the event the Student purchases a new lesson package dated after Tutor’s written notice of terminating the learning contract, the price will not be refunded.

By purchasing a lesson package or enrolling in a course provided by KnowledgePond International Education and Development Ltd, You as the student agree to the above detailed Cancellation Policy.